To Our Customers:

"Quality by design" says quality is no accident at Freescale-it's carefully planned and designed into every Freescale product. By implementing robust internal processes from the beginning of the development cycle, we help ensure quality-driven technology for our customers. We've been doing it for more than 50 years: First, as the Semiconductor Products Sector of Motorola, and now as a newly independent company committed to being the embedded processing leader. Every day, we continue to build on our legacy of innovation and customer service through our quality system. Using best practice methodologies cultivated and refined over time, it focuses on customer loyalty.

Our customers are exacting and demanding. And they should be: That's why we work closely with them to understand their requirements and priorities. By listening to our customers, we push quality and reliability at every level of our organization.

In those rare instances where we fall short, we've established a dynamic customer return and complaint-handling process. It provides rapid corrective action and problem resolution. We can't promise you'll never experience a problem, but we promise we'll take care of it promptly and professionally.

We understand our customers have a choice. Our pledge is to use quality as our competitive advantage to create solutions of benchmark caliber-solutions that exceed expectations and raise the bar on quality.

Sincerely,



Subramanyan Dakshinamoorthy (Dakshi)
Vice President of Quality